Roll up the shirt sleeves and get the hands dirty – all 4 of them!
You see, we’re not typical consultants. OK, we do come from out of town, but we prefer a rucksack to a briefcase and we’ll wear a suit only if you – or your customers – really insist.
We don’t do buzzwords, we don’t write studies and we don’t sell software tools and gadgets. We just tend to use whatever method or tool fits the purpose. That might be a workflow designer or a complex Excel spreadsheet, but it’s just as likely to be a whiteboard or even a beer mat! (Yes, we do do off-site consultations, and some of our better insights have been developed in very informal settings!)